Warranty

CAT5extenders.com is a PAR-A-DIGM Company.

We are an ISO 9001 certified manufacturer and our products are carefully tested before shipment.  All of our products are backed by a lifetime product warranty from manufacturer defects and workmanship.

Our Warranty To You
PAR-A-DIGM Inc. warrants your product to be free from physical defects in material and workmanship for the duration of normal use.from the date of the original retail purchase. If you discover a defect covered by this warranty, we will repair or replace the product at our option.

Product Failures Not Covered by this Warranty
This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials or workmanship and does not cover damage caused by abuse, misuse, unauthorized modification, lightning or power surge damage, extreme heat or cold, and corrosive environments. The warranty also does not cover the normal wear and tear on covers, cases, housing, connectors, and accessories. The warranty does not apply to any product with a missing, altered, or defaced serial number.

Limits of Liability
If these products fail or do not perform as warranted, your sole recourse shall be to repair the product as described above. We will not be liable to you or anyone else for any damages that result from the failure of this product. These damages include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use of or inability to use this product. Express or implied warranties are disclaimed. IN NO EVENT WILL PAR-A-DIGM Inc. BE LIABLE FOR MORE THAN THE AMOUNT OF YOUR PURCHASE PRICE, NOT TO EXCEED THE CURRENT LIST PRICE OF THE PRODUCT.

How to Obtain Service Under this Warranty
RMA Numbers are required for all product returns by doing one of the following:

By sending an e-mail to info@paradigm-online.com

By calling 203.683.6888 and speaking to a Support Professional

Once a PAR-A-DIGM Support Professional verifies you have a hardware problem that requires you to return your product, you will be provide with an RMA number. You must acquire an RMA number and deliver the defective unit to PAR-A-DIGM in order to obtain service under this warranty. A sales receipt may be required to verify the original retail purchase. All returned units must have the RMA number visible on the outside of the shipping package. You must either use the original packing or pack the unit securely to avoid damage during shipping. Return Authorizations are valid for 30 days after the RMA number is issued. The warranty commences on the day of shipment to the end customer. Verifiable proof of this date of shipment has to be presented. If such proof is not available or lacks plausibility, the warranty commences on the date of shipment from PAR-A-DIGM Inc.

Shipping Instructions
The RMA number should be clearly noted on the address label.  Ship your product pre-paid to Patton at the address below.

All credits are generally processed on the same day the units are received. Replacements are generally completed in less than two weeks.

Shipping Costs:

Warranty Repairs:
The customer is responsible for the cost of shipping the product to PAR-A-DIGM Inc. If the product is covered under warranty then PAR-A-DIGM will pay to ship the product back to the customers return address. PAR-A-DIGM will not pay any custom clearance fees or duties.

Out of Warranty Service

PAR-A-DIGM Inc. services everything we sell; no matter how you acquired it. We also repair damaged products that are no longer under warranty. Units damaged by lightning, power surges, water, and similar destructive causes may require replacement at a nominal cost. Replacements are generally shipped in 1-2 weeks.

Returns for Credit
Customer satisfaction is important to us and any standard product may be returned with authorization within 30 days from the shipment date for a full credit of the product purchase price (does not cover shipping charges). If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA Number to accept your return. Credits are issued within one business day of receipt. PAR-A-DIGM Inc. is not responsible for products returned without a Return Material Authorization. Returns for credit are not accepted for repairs, parts and special products (products designed for a customer specific application). All credits are generally processed on the same day the units are received.